You may exchange products within 14 days in its original condition after receipt of the order (based on the delivery record) and upon our pre-approval. Unless there is product quality problem, all orders are allowed exchange only once. All merchandises including price tag and packaging should be in its original good conditions that it can be sold again.
The value of the replacement merchandise should be equal to the price of the original merchandise. If the value of the replacement merchandise is higher than the original price, the customer is required to pay the difference.
Except goods with quality issue，all items could only be exchanged or returned once，and exchanged items could not be returned
HOW LONG DO I HAVE TO RETURN AN ITEM?
All returns must be made within 14 days in its original condition after receipt of the order.
WHAT ARE THE NON-RETURNABLE/ NON-EXCHANGEABLE ITEMS?
We DO NOT accept returns or exchange of certain products, including:
§ Any product that is returned more than 14 days after receipt
§ Any product that has been worn, altered or washed
§ Products with unclean appearance
§ Any Special edition item or item labelled as "Non-exchangeable/ Non-returnable"
IF THE SIZE DOES NOT FIT, CAN I RETURN/ EXCHANGE THE ORDER?
Yes. If the size does not fit you perfectly and you would like to return/ exchange the order, please contact our customer service representatives about your request.*
* Terms and conditions apply.
WHAT TO DO IF I WANT TO RETURN/ EXCHANGE THE ORDER?
Please contact our customer service representatives by email and provide all the following information:
§ Order number
§ Item pictures – 1) actual item picture 2) hang tag picture which all information of the tag is clearly visible and 3) outer packaging intact, if any
§ Reason(s) for return and state for refund or exchange?
Once your returns request is received and all details are confirmed, we will issue you a return number. Without a return number, we may refuse to accept the returns. You are responsible for the related costs for exchange/ returns.
Please send back the returned item(s) with the shipping box or bag to ensure the outer packaging of the item(s) is intact. Also, please clearly state the return number on a slip attached with the returned item(s). Note if you cannot exchange/ return the item(s) within 2 weeks, your return request will be cancelled.
When the item(s) is back to our warehouse, it is inspected to be in its perfect original condition by our team (all internal labels must be intact) in the next couple of working days. If the return request is valid, we will arrange refund or exchange.
For online payment cases, we will progress your refund via the same means used to place your order. Remember that refund time needed is subject to bank’s administration.
CAN I CHANGE THE COLOR, SIZE OR SHIPPING ADDRESS ON THE ORDER?
If the order is paid, please contact the customer service representative. Our customer service representative would make sure whether you can cancel the order.
I PURCHASED PRODUCTS AS A GUEST/ MEMBER, MAY I CANCEL THE ORDER?
Yes. You can cancel the order no matter if you checkout as a guest or member. You may send your request to our customer service representative indicating the order number and our team will assist.
WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?
If you were to accidentally receive an item that you did not order, please contact our customer service representative. We are more than happy to re-send you the desired item(s).
WHAT TO DO WHEN THE PRODUCT IS LOST OR DAMAGED DURING DELIVERY?
If you did not receive your order or the products are found damaged when received, please contact our customer service representative to report the case and we will process your case and update you the status as soon as possible.
Currently, only " Alipay HK Balance and HK Government Voucher" are supported, If want to use "Alipay HK - Credit Card" to check out , please contact our CS for assistance.