鑒於疫情嚴峻,ferrobike.com 為響應全民抗疫,由現在直至另行通知為止,會實施以下措施以保障客戶及我們員工的安全:

As we priorities the safety of our customers and employee, ferrobike.com is implementing below preventive measures until further notice to against COVID-19:

- ferrobike.com 員工分別改為居家工作
- Work from home implemented for ferrobike.com employees.

- 所有需要上班員工需要戴上口罩,並定時消毒雙手
- Every employees must wear a surgical mask in working place and wash their hands regularly.

- 定期清潔倉庫,包含訂單可能接觸的所有設備
- Regular sanitation of warehouse including all device your orders might touch.

 

- 於所有出入口強制性進行體溫檢測,並在主要出入口供應消毒劑
- Enforced temperature checks at all entry and exit points, and sanitizers made available at major access areas.

 

這些措施可能對已購買/將購買ferrobike.com 產品的您之影響:

Above preventive measures may have below effects to whom purchased or will purchase ferrobike.com product:

 

- 出貨時間:改為3-5個工作天內

- Dispatch time: Change to within 3-5 working days

 

- 客服服務時間:改為 9:30am-5:00pm
- Online Chat: Change to 9:30am-5:00pm

 

- 退換產品:所有退換產品需經由速遞送回,除非與客服人員另有預約安排

- Return Product: All return product must be through courier, unless it is special arranged via customer service.

 

此外,因應速遞公司(順豐速運)的抗疫安排(按此了解詳情),部分區域上門收派服務會取消:

- 彩虹、彩雲、鑽石山、黃大仙、樂富、新蒲崗、慈雲山區域收派服務停止。已抵達當地的快件派送安排:

 

Moreover, according to our courier(SF-Express) arrangement under COVID-19(Learn more), some service area will not provide the door to door delivery:

- SF express recommend to pick up and drop off parcels at SF service points if the corresponding addresses are among the 7 districts including Choi Hung, Choi Wan, Diamond Hill, Wong Tai Sin, Lok Fu, San Po Kong, Tsz Wan Shan.

 

1) 住宅地址:將致電客戶安排改派或自取;
1) Residential address: Will contact customers to arrange to change the address or pick up the package by yourself

2) 工商地址:可安排派送,派送時效將延遲
2) Industrial and commercial address: delivery can be arranged, the delivery time will be delayed

 

順豐客服 SF Express Customer Service:

網上查詢 Online Chathttps://reurl.cc/24Q7aa

客服專線 Hotline0800-088-830

 

如有疑問,請透過Facebook messenger 按此 (星期一至五 09:3017:00,公衆假期除外) ferrobike.com客服人員聯絡 。
Please don't hesitate to contact us via Facebook messenger Chat now (Mon to Fri, 09:30-17:00, excl. public holiday) if you have any question.

 

以上措施將會按疫情加緊或放鬆並不另行通知。每次購買時,敬請細閱最新安排。如有不便,希望您可以諒解。

The above measures will be tightened or loosened according to the situation without notice. Please read latest announcement every time before your purchase. Any inconvenience and hope you can understand.

 

更新時間 Updated at2020/7/28

 

Ferrobike.com